I could throw up a storm about the way their customer service team gave me false information, the way they told me different things about what I could and couldn't do. ![]() I told them that although they're probably following the very loose guidelines they have to, that their deliberate deception of customers into accepting a bonus rollover that actually prevents any customer from being able to win realistically long term and withdraw any profit is an utter disgrace. I highly doubt they even read it, or are remotely bothered, but I told them that what they were doing was paramount to theft, and that I understand the need for casinos to take an edge, but that the conditions were extorionate. I've sent them a long emotive email about how disgraceful I think their terms and conditions relating to the rollover bonus is. I don't know exactly what steps I could take against them. The way they told me repeatedly I could risk losing £2,600 for free, then sent me an email saying if I continued to play with the £2,600 pending winnings they couldn't guarantee I would be allowed to withdraw the original £8000. I'm still angry with Betfred's conduct, the nature of their rollover bonus and the way they trap customers in it. I finally feel secure because the money's gone through.
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